To be registered with the qualification of Condominium Administrator in the Como Acqua systems and obtain access to the dedicated area of the Customer Portal, it is necessary to first send the form found at this link, duly filled out with all the required information related to one's registry and the condominiums administered.
Forward to the Manager via email – writing to the address clienti@comoacqua.it – the appointment minutes. Once this step is completed, you will find the dedicated section for the building in your private area of Customer Portaland you will be able to benefit from all the services that Como Acqua makes available.
As an Administrator, you will be able to view data regarding all the condominiums you manage that are registered by the Manager: details and consumption histories, bill archive, the ability to make payments, and the submission and tracking of the status of requests and procedures.
It is important to emphasize that: on the Customer Portal, the list of buildings will be updated whenever new managed buildings are added or lost; the update takes place based on the communications sent to the Manager – via the appointment minutes or declaration of cessation of the activity of administrator for a specific condominium.
As provided for under Arera resolution 609/2021/R/idr of 12/21/2021, by clicking on the link below you can download the document that indicates where to find the calculation tool (MS Excel® xlsx format) for the allocation of consumption to indirect users, along with the correspondence between the fields of the Excel sheet and the items listed on the bill.
You can find all the information in the downloadable document at the link below.
For more information regarding the environmental and service performance of water utility management, click here: Technical quality of the integrated water service – Arera
To view and compare the performance levels delivered by water service operators to users, click here: Contractual quality of the integrated water service – Arera
You can find this information at the following link How to read your bill | ComoAcqua
Do you need to open or modify a contract? Do you want to request a refund or make a payment?
The forms section collects all the procedures that the manager makes available, in one click: Forms.
Fill out the Data Change form available on the website and forward it to the Manager through the following methods (available in the section Forms):
- via the Customer Portal
- by sending an email to the email address clienti@comoacqua.it
- by delivering it at one of the Counters present in the territory.
In the event of a default in payment by a condominium user, the Operator shall apply the provisions set forth in the regulations on default: (see articles 7.6 – 7.8 – 7.9 of REMSI – REGULATION OF DEFAULT IN THE INTEGRATED WATER SERVICE).
All notices are published, at least 48 h in advance in the section Notices of the website. You can also find them on the Como Acqua Facebook page.
At the link below, it is possible to download the communication addressed to Condominium Administrators and indirect users regarding consumption awareness.