The end-user, or a legal representative or consumer association on their behalf, has the option to express complaints regarding the service provided.
The complaint also represents an excellent opportunity for the Operator to improve its processes and activities, aimed at ensuring the end user receives the best possible service.
Access the Customer Portal.
You will find the digital form that you can fill out to file your complaint quickly and easily, without going to the counter.
An easy and intuitive yet effective channel.
Via email to: reclami@comoacqua.it
Via PEC to: reclami@pec.comoacqua.it
Via postal service to the address:
Viale Innocenzo XI, 50 – 22100 Como
At one of the Como Water counters located in the territory
The user is permitted to submit a written complaint to the operator without using the form available on the company's website., provided that the communication contains at least the following elements necessary to identify the end-user lodging the complaint and to send a reasoned written response to them:
- First and last name;
- the supply address;
- the postal address, if different from the supply address, or electronic address;
- USER CODE;
- The service to which the written complaint relates (SII or individual services comprising it).
Via email to: reclami@comoacqua.it
Via PEC to: reclami@pec.comoacqua.it
Requests for billing rectification, instead, will have to be formulated using the specific forms available in the following section “Forms”
As provided by ARERA Resolution 655/2015/R/idr, the maximum time to respond to complaints is 30 working days from the date of receipt.