The termination of a supply contract can occur due to: cancellation with meter removal or transfer of the contract to another user.
In both cases, the relevant forms are available in the forms or at the counters.
Termination with meter removal: It can be requested by the account holder (or their heir) or by the property owner, and involves the physical removal of the meter within 5 business days.
The forms must be completed with the requested data and accompanied by the attachments listed in the form, and can be submitted via email, web portal, or in person at the service counters.
VultureSee FAQ “I need to transfer a contract, what should I do?”
For contract termination with meter removal, an investigation fee of €35.00 will be charged on the closing bill.
The transfer of a contract must be requested by filling out the relevant form – available in the section forms or at the counters.
It consists of two sections:
- Vulture, must be completed by the applicant for a new supply contract (such as the property owner or the holder of another right of use – e.g., tenant/borrower).
- Termination for voltura, must be completed by the contract holder (or their heir) or by the property owner. It is essential for the exclusively administrative closure of the current contract, on which the transfer will be performed.
The forms must be completed with the required information and accompanied by the attachments listed in the form, and can be submitted via email, web portal, or in person at the counters.
The transfer fees are charged directly on the first bill issued and consist of a €16.00 stamp duty and €35.00 processing fees.
In case of a free transfer of ownership, meaning to an heir residing in the same home as the deceased account holder, there is no charge for processing fees.
In the event that a meter reading is requested for a change of customer by one of our authorized personnel, a site visit fee of €40.00 will be charged.
The new water connection must be requested by filling out the relevant form, available in the section forms or at the counters.
Following the request, an inspection will be carried out and then a quote will be issued. Upon acceptance of the quote, the work will be performed.
The meter installation alone can be requested by completing the relevant form available in the section forms at the service points, only if there is already a connection to the aqueduct network with provision on public land for the installation of the meter.
In the absence of the above requirements, it will be necessary to submit a new connection request.
For the creation of a new sewer connection, it is necessary for a technician appointed by the applicant to submit a permit application for connection to the sewer in advance in the section forms
Requests and/or questions must be submitted exclusively via email to the address indicated in the header of the form.
Payment can be made via:
- Postal bulletin / pagoPA payment notice attached to the invoice;
- transfer to c.c. bank
IBAN: IT28M0538710900000049191240 from BPER Banca in the name of Como Acqua Srl
indicating in the bank transfer reason: CONTRACT CODE – LAST NAME FIRST NAME HOLDER – SUPPLY MUNICIPALITY; - credit, debit, or prepaid cards through our web portal (accessible to register or log in at the following link https://portal.comoacqua.it/);
- Credit, debit or prepaid cards at Como Acqua counters.
It is possible to have bills debited directly to your bank account by completing the appropriate form available in the section forms or at the counters.
The inquiry can be submitted via email, at the counter, or through the web portal accessible at the following link https://portal.comoacqua.it/
Is it possible to activate bill delivery via email by filling out the relevant form available in the section forms or at the counters.
The inquiry can be submitted via email, at the counter, or through the web portal accessible at the following link https://portal.comoacqua.it/
To request installment payments for an outstanding amount, you need to fill out the specific form, which is available in the section forms or at the counters.
The inquiry can be submitted via email, at the counter, or through the web portal accessible at the following link https://portal.comoacqua.it/
As a general rule, credit amounts are refunded on the next bill, unless the user prefers to request a refund via bank transfer or certified check.
In the case of a final credit bill, however, it is necessary to complete the refund request form by the account holder or, in the event of death, by the heirs.
The relevant forms are available in the forms or at the counters
The rates can be found on the Como Acqua website at the following link: https://comoacqua.it/clienti/tariffe/
It is possible to request a connection, which will be classified based on the applicant, as specified below: agricultural and livestock use, non-residential domestic use, artisanal and commercial use, industrial use, and public use.
The use of such waters, by its nature, does not flow into the public sewer system and therefore is not subject to payment of the fixed and variable fees for the sewage and purification service.
For all necessary information, you can consult our website at the following link loss-occult
To request a change in the intended use, number of dwelling units, or number of residents, you must fill out the appropriate form, available in the section forms or at the counters.
The inquiry can be submitted via email, at the counter, or through the web portal accessible at the following link https://portal.comoacqua.it/
The Manager is required to make a minimum of 2 reading attempts during the year. In the event of a partially accessible or inaccessible meter, it is possible to request a prior notification of the meter reader's visit via email, SMS, or phone call, by communicating your preference via email to clienti@comoacqua.it or at the service centers.
Following the change of operator for the water dispensers and the consequent necessary recoding of the cards, the remaining credit on the cards as of October 31, 2025, has been reset to zero for technical reasons related to the new management system.
Acqua has established a specific procedure to allow for the reimbursement of remaining sums for those who request it.
The refund will be issued in different ways, depending on the user's location:
For holders of a supply contract with Como Acqua, the amount will be refunded through a deduction on the bill.
For those who do not have a supply contract with Como Acqua, the refund will be made by crediting a bank account (IBAN).
To request a refund, you must fill out the appropriate form for your situation.
Forms are available on Como Water's institutional website in the section Forms and on the page Water Dispensers and Houses.
You can also download them directly at the following links:
Module A – for holders of a supply contract with Como Acqua
Module B – for those without a supply contract with Como Acqua
Once completed, the form must be submitted to Como Acqua according to the instructions on the form itself.