Como Acqua launches the digital tool to stand alongside its users
The path laid out by Como Acqua is proving to be digital. In fact, the Como-based utility is renewing and upgrading its online customer service counter, a tool that will allow users to handle a wide range of procedures comfortably from home.
Sewer connection? Taking over a supply? Request for a turn-over? These are just some of the online instances that can be followed electronically.
“We can say that, as far as we are concerned. – clarifies the engineer. Enrico Pezzoli, the President of Como Acqua – we strongly believe in so-called ‘digital citizenship': the time is ripe for the relationship between the citizen and the public administration to change and transform into a relationship marked by speed, simplicity, and efficiency”.
Como Acqua will be the first public in-house company to be equipped with this tool, making authentication with SPID possible.
In practice, this will mean allowing citizens to carry out multiple functions directly from their own homes. The home page of the Como Acqua website will feature an ‘online counter’ option: clicking on this will open a section full of services ranging from connection and activation requests to billing, along with other types of communication.
Start procedures comfortably from your PC, and not only that: digital operations through the help desk are convenient and guided, ensuring correct completion.“Add to this the opportunity to have a historical archive of what has been done and requested. On the other hand, the operators themselves will also experience a positive effect, as they will receive complete and correct, traceable, and well-organized files.”adds the eng. Pezzoli.
Digitization opens its doors and shares its story in a webinar dedicated to anyone interested in discovering its potential and benefits.
The meeting will take place online on Tuesday, March 9 at 10:00 AM upon registration at the following link https://urly.it/3bhjs