{"id":443,"date":"2025-06-15T21:41:36","date_gmt":"2025-06-15T21:41:36","guid":{"rendered":"https:\/\/comoacqua.it\/?page_id=443"},"modified":"2026-04-01T06:53:27","modified_gmt":"2026-04-01T06:53:27","slug":"assistance","status":"publish","type":"page","link":"https:\/\/comoacqua.it\/en\/assistenza\/","title":{"rendered":"Assistance"},"content":{"rendered":"<section class=\"acqua-breadcrumb style-1\">\r\n                            <img decoding=\"async\" src=\"https:\/\/comoacqua.it\/wp-content\/uploads\/2025\/06\/Assistenza.jpg\" alt=\"\" \/>\r\n                <div class=\"container\">\r\n            <div class=\"row\">\r\n                <div class=\"col-sm-12 col-md-12 col-lg-12 col-xl-12 col-xxl-12\">\r\n                    <div class=\"breadcrumb-wrapper\">\r\n                        <div class=\"breadcrumbs\">\r\n                                                            <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to ComoAqua.\" href=\"https:\/\/comoacqua.it\/en\" class=\"home\" ><span property=\"name\">ComoAqua<\/span><\/a><meta property=\"position\" content=\"1\"><\/span> &gt; <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Media.\" href=\"https:\/\/comoacqua.it\/en\/media\/\" class=\"post-root post post-post\" aria-current=\"page\"><span property=\"name\">Media<\/span><\/a><meta property=\"position\" content=\"2\"><\/span>                                                    <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n                    <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1920 112\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M-25 78.5538C54.976 57.1913 210.557 19.935 418.678 6.49197C625.752 -6.88342 779.412 -0.226807 1012.62 32.4027C1028.74 34.6591 1045.08 36.7265 1061.55 38.5848L1185.81 52.6091C1513.76 89.7257 1705.24 84.4814 1803.58 78.1299C1878.96 73.2608 1984.37 63.8619 2078 42.9146V112H-25V78.5538Z\" fill=\"white\" \/>\r\n            <\/svg>\r\n            <\/section>\r\n            <section class=\"acqua-breadcrumb-title-bar\">\r\n            <div class=\"container\">\r\n                <div class=\"row\">\r\n                    <div class=\"col-sm-12 col-md-12 col-lg-12 col-xl-12 col-xxl-12\">\r\n                        <div class=\"breadcrumb-wrapper\">\r\n                            <div class=\"page-title-wrapper\">\r\n                                <div class=\"element-hidden\">\r\n                                    <h2 class=\"page-title wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">\r\n                                        DO YOU NEED HELP OR INFORMATION?                                    <\/h2>\r\n                                <\/div>\r\n                                <div class=\"page-subtitle wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">\r\n                                    <p><strong>How Acqua is by your side<\/strong><\/p>\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/section>\r\n    \n\n<style>\r\n@media all and (max-width: 767px){\r\n    #pronto-intervento{\r\n        padding-top: 50px;\r\n    }\r\n}\r\n<\/style>\r\n    <section class=\"image-text style-11\" id=\"pronto-intervento\">\r\n        <div class=\"container\">\r\n            <div class=\"row\">\r\n                <div class=\"col-sm-12 col-md-12 col-lg-6 col-xl-6 col-xxl-6\">\r\n                    <div class=\"content-wrapper element-hidden\">\r\n                        <div class=\"content-wrap wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">\r\n                            <div class=\"contact-label\">emergency response<\/div>\r\n                            <a href=\"tel:800995103\" class=\"contact-number\">800 995 103<\/a>\r\n                            <div class=\"subtitle\">active 24\/24 h<\/div>\r\n                            <div class=\"description\">\r\n                                <p>The Emergency Service for reporting malfunctions, irregularities, or interruptions in supply is free from landline and mobile networks and active 24 hours a day, every day of the year.<\/p>\n                            <\/div>\r\n                            <div class=\"contact-label-abroad\">To call from abroad<\/div>\r\n                            <a href=\"tel:0445230283\" class=\"contact-number-abroad\">044.523.0283<\/a>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"col-sm-12 col-md-12 col-lg-6 col-xl-6 col-xxl-6\">\r\n                    <div class=\"image-container\">\r\n                        <div class=\"img-wrapper wow animate__animated animate__fadeIn\" data-wow-duration=\"1s\">\r\n                                                                                        <img decoding=\"async\" src=\"https:\/\/comoacqua.it\/wp-content\/uploads\/2025\/06\/img-17.jpg\" alt=\"\" \/>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n\r\n            <section class=\"content-info style-3\">\r\n            <div class=\"container\">\r\n                <div class=\"row\">\r\n                    <div class=\"col-sm-12 col-md-12 col-lg-1 col-xl-1 col-xxl-1\"><\/div>\r\n                    <div class=\"col-sm-12 col-md-12 col-lg-10 col-xl-10 col-xxl-10\">\r\n                        <div class=\"element-hidden title-wrapper\">\r\n                            <div class=\"main-title wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">When is emergency services necessary<\/div>\r\n                        <\/div>\r\n                        <div class=\"content-wrapper wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">\r\n                            <p>The Emergency Service is exclusively for receiving reports concerning aqueduct, sewage, and purification services managed by Como Acqua in the province of Como, related to these events:<\/p>\n<ul>\n<li>Copious water spills, or mild spills with danger of frost;<\/li>\n<li>Alteration of the potability characteristics of distributed water;<\/li>\n<li>Failure or occlusion of sewer pipe or sewer conduit;<\/li>\n<li>Initiation of cleaning and purging interventions following overflows and backflows.<\/li>\n<\/ul>\n<p>For these four situations of potential danger, the Regulatory Authority for Networks, Energy and the Environment (ARERA) foresees the dispatch of technical personnel to the site. <strong>within three hours of the call's arrival<\/strong>.<\/p>\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"col-sm-12 col-md-12 col-lg-1 col-xl-1 col-xxl-1\"><\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/section>\r\n\r\n    \n\n\r\n    <section class=\"content-info style-4\">\r\n        <div class=\"container\">\r\n            <div class=\"row\">\r\n                <div class=\"col-sm-12 col-md-12 col-lg-1 col-xl-1 col-xxl-1\"><\/div>\r\n                <div class=\"col-sm-12 col-md-12 col-lg-5 col-xl-5 col-xxl-5\">\r\n                    <div class=\"element-hidden content-info-wrap\">\r\n                        <div class=\"content-wrapper wow animate__animated animate__fadeInRight\" data-wow-duration=\"1s\">\r\n                            <p>It is possible to contact the Emergency Services also to report the events described below:<\/p>\n<ul>\n<li>Unscheduled interruption of service delivery;<\/li>\n<li>Leakage not copious in the street;<\/li>\n<li>Meter leakage:<\/li>\n<li>Problems related to sudden changes in water pressure (low\/high);<\/li>\n<li>Gate valve upstream of the meter blocked;<\/li>\n<li>Road subsidence, depressions;<\/li>\n<li>Manhole covers missing or not in elevation;<\/li>\n<li>Off-site and\/or noisy manhole covers;<\/li>\n<li>Water infiltration into private premises;<\/li>\n<li>Nuisance odors from sewage or sewage treatment plant;<\/li>\n<li>Other critical events.<\/li>\n<\/ul>\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"col-sm-12 col-md-12 col-lg-5 col-xl-5 col-xxl-5\">\r\n                    <div class=\"element-hidden\">\r\n                        <div class=\"content-wrapper wow animate__animated animate__fadeInRight\" data-wow-duration=\"1s\">\r\n                            <div class=\"main-title\">information<\/div>\r\n                            <p>&nbsp;<\/p>\n<p>Como Acqua technicians will re-contact the person who made the report (it is therefore essential to leave your personal details with a telephone number and remain reachable). Based on the indicated situation, they will provide information on the timing and methods for resolving the problem.<\/p>\n<p>The operator, in order to better understand the issue, will ask the user a series of specific questions to classify the report and correctly direct the call.<\/p>\n<p>The Emergency Service is constantly updated on outages due to ongoing repairs and will be able to provide users directly with the estimated times for service restoration. For security reasons, please be advised that <strong>all calls will be recorded<\/strong>.<\/p>\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <div  class=\"col-sm-12 col-md-12 col-lg-1 col-xl-1 col-xxl-1\"><\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n            \r\n    \r\n\r\n\n\n<style>\r\n@media all and (max-width: 767px){\r\n    #servizio-clienti{\r\n        padding-top: 50px;\r\n    }\r\n}\r\n<\/style>\r\n    <section class=\"image-text style-12\" id=\"servizio-clienti\">\r\n        <div class=\"container\">\r\n            <div class=\"row\">\r\n                <div class=\"col-sm-12 col-md-12 col-lg-6 col-xl-6 col-xxl-6\">\r\n                    <div class=\"content-wrapper\">\r\n                        <div class=\"content-wrap wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">\r\n                            <div class=\"contact-label\">customer service<\/div>\r\n                            <a href=\"tel:800901759\" class=\"contact-number\">800 901 759<\/a>\r\n                            <div class=\"subtitle\">Mon-Fri 8:00 AM - 8:00 PM\nSat 8:00 AM - 2:00 PM<\/div>\r\n                            <div class=\"contact-label-abroad\">To call from abroad<\/div>\r\n                            <a href=\"tel:0445230686\" class=\"contact-number-abroad\">044.523.0686<\/a>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"col-sm-12 col-md-12 col-lg-6 col-xl-6 col-xxl-6\">\r\n                    <div class=\"img-wrapper wow animate__animated animate__fadeIn\" data-wow-duration=\"1s\">\r\n                                                                            <img decoding=\"async\" src=\"https:\/\/comoacqua.it\/wp-content\/uploads\/2025\/06\/img-18.jpg\" alt=\"\" \/>\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n            <section class=\"image-text style-2\">\r\n            <div class=\"container\">\r\n                <div class=\"row\">\r\n                    <div class=\"col-sm-12 col-md-12 col-lg-6 col-xl-6 col-xxl-6\">\r\n                        <div class=\"img-wrapper wow animate__animated animate__fadeIn\" data-wow-duration=\"1s\">\r\n                                                                                        <img decoding=\"async\" src=\"https:\/\/comoacqua.it\/wp-content\/uploads\/2025\/06\/img-19.jpg\" alt=\"\" \/>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                    <div class=\"col-sm-12 col-md-12 col-lg-6 col-xl-6 col-xxl-6\">\r\n                        <div class=\"content-wrapper\">\r\n                            <div class=\"content-wrap\">\r\n                                <div class=\"element-hidden title-wrapper\">\r\n                                    <div class=\"main-title wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">When is it recommended to call customer service<\/div>\r\n                                <\/div>\r\n                                <div class=\"description wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\"><ul>\n<li>Requests for connections to water or sewer service;<\/li>\n<li>Status of previously submitted requests;<\/li>\n<li>Information related to readings (self readings, reports of unreadable, stopped or malfunctioning meters, etc.);<\/li>\n<li>Inquiries regarding invoices and\/or payment status;<\/li>\n<li>Information related to ongoing interventions in the area.<\/li>\n<\/ul>\n<\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/section>\r\n\r\n    \n\n\r\n            <section class=\"image-text style-13\">\r\n            <div class=\"container\">\r\n                <div class=\"row\">\r\n                    <div class=\"col-sm-12 col-md-12 col-lg-6 col-xl-6 col-xxl-6\">\r\n                        <div class=\"content-wrapper\">\r\n                            <div class=\"content-wrap\">\r\n                                <div class=\"element-hidden title-wrapper\">\r\n                                    <div class=\"main-title wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">To report inefficiencies related to waterworks service in the municipalities of:<\/div>\r\n                                <\/div>\r\n                                <ul>\r\n                                                                                                                        <li class=\"wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\" data-wow-delay=\"0.1s\">\r\n                                                <div class=\"content\">\r\n                                                    <div class=\"title\">Como and Brunate<\/div>\r\n                                                    <div class=\"description\">It is necessary to contact the Lereti Operator's Emergency Service at the toll-free number<\/div>\r\n                                                    <a href=\"tel:800185037\" class=\"number\">800 185 037<\/a>\r\n                                                <\/div>\r\n                                            <\/li>\r\n                                                                                                            <\/ul>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"col-sm-12 col-md-12 col-lg-6 col-xl-6 col-xxl-6\">\r\n                        <div class=\"image-container\">\r\n                            <div class=\"img-wrapper wow animate__animated animate__fadeIn\" data-wow-duration=\"1s\">\r\n                                                                                                    <img decoding=\"async\" src=\"https:\/\/comoacqua.it\/wp-content\/uploads\/2025\/06\/img-20.png\" alt=\"\" \/>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/section>\r\n    \n\n\r\n            <section class=\"image-text style-14\">\r\n            <div class=\"container\">\r\n                <div class=\"row\">\r\n                    <div class=\"col-sm-12 col-md-12 col-lg-6 col-xl-6 col-xxl-6\">\r\n                        <div class=\"image-container\">\r\n                            <div class=\"img-wrapper wow animate__animated animate__fadeIn\" data-wow-duration=\"1s\">\r\n                                                                                                    <img decoding=\"async\" src=\"https:\/\/comoacqua.it\/wp-content\/uploads\/2025\/06\/img-21.png\" alt=\"\" \/>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"col-sm-12 col-md-12 col-lg-6 col-xl-6 col-xxl-6\">\r\n                        <div class=\"content-wrapper\">\r\n                            <div class=\"content-wrap\">\r\n                                <div class=\"main-title wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">Do you need further clarification, to request assistance, or to report a malfunction regarding the water kiosks?<\/div>\r\n                                <div class=\"content\">\r\n                                    <div class=\"element-hidden title-wrapper\">\r\n                                        <div class=\"title wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">Call the toll-free number<\/div>\r\n                                    <\/div>\r\n                                    <div class=\"subtitle wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">Dedicated only to Como's water houses: Acqua<\/div>\r\n                                                                            <a href=\"tel:0239445067\" class=\"number wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">\r\n                                            <svg width=\"30\" height=\"26\" viewbox=\"0 0 30 26\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                                <g clip-path=\"url(#clip0_195_4061)\">\r\n                                                    <path d=\"M27.6145 10.0981H1.81641V26.0003H27.6145V10.0981Z\" fill=\"white\" \/>\r\n                                                    <path d=\"M14.7135 0L0 10.0979H29.4271L14.7135 0Z\" fill=\"white\" \/>\r\n                                                <\/g>\r\n                                                <defs>\r\n                                                 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<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-443","page","type-page","status-publish","hentry","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Assistenza | ComoAcqua<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/comoacqua.it\/en\/assistance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Assistenza | ComoAcqua\" \/>\n<meta property=\"og:url\" content=\"https:\/\/comoacqua.it\/en\/assistance\/\" \/>\n<meta property=\"og:site_name\" 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