{"id":21281,"date":"2026-10-07T06:06:46","date_gmt":"2026-10-07T04:06:46","guid":{"rendered":"https:\/\/comoacqua.it\/?page_id=21281"},"modified":"2026-10-07T10:55:49","modified_gmt":"2026-10-07T08:55:49","slug":"prescription","status":"publish","type":"page","link":"https:\/\/comoacqua.it\/en\/prescrizione\/","title":{"rendered":"Prescription"},"content":{"rendered":"<section class=\"acqua-breadcrumb style-1 prescrizione-banner\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/comoacqua.it\/wp-content\/uploads\/2026\/10\/banner.webp\" alt=\"Prescription\" \/>\n\t\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-sm-12 col-md-12 col-lg-12 col-xl-12 col-xxl-12\">\n\t\t\t\t<div class=\"breadcrumb-wrapper\">\n\t\t\t\t\t<div class=\"breadcrumbs\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to ComoAqua.\" href=\"https:\/\/comoacqua.it\/en\" class=\"home\" ><span property=\"name\">ComoAqua<\/span><\/a><meta property=\"position\" content=\"1\"><\/span> &gt; <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Media.\" href=\"https:\/\/comoacqua.it\/en\/media\/\" class=\"post-root post post-post\" aria-current=\"page\"><span property=\"name\">Media<\/span><\/a><meta property=\"position\" content=\"2\"><\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1920 112\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M-25 78.5538C54.976 57.1913 210.557 19.935 418.678 6.49197C625.752 -6.88342 779.412 -0.226807 1012.62 32.4027C1028.74 34.6591 1045.08 36.7265 1061.55 38.5848L1185.81 52.6091C1513.76 89.7257 1705.24 84.4814 1803.58 78.1299C1878.96 73.2608 1984.37 63.8619 2078 42.9146V112H-25V78.5538Z\" fill=\"white\" \/>\n\t<\/svg>\n<\/section>\n\n<section class=\"acqua-breadcrumb-title-bar prescrizione-title-bar\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-sm-12 col-md-12 col-lg-12 col-xl-12 col-xxl-12\">\n\t\t\t\t<div class=\"breadcrumb-wrapper\">\n\t\t\t\t\t<div class=\"page-title-wrapper\">\n\t\t\t\t\t\t<div class=\"element-hidden\">\n\t\t\t\t\t\t\t<h1 class=\"page-title wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">\n\t\t\t\t\t\t\t\tTwo-year prescription for bills<br \/>\r\nof the water service\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"page-subtitle text-center wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">\n\t\t\t\t\t\t\t\t<p><strong>Right and method of exercise<\/strong><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section class=\"prescrizione-notice\">\n\t<div class=\"container\">\n\t\t<div class=\"row justify-content-center\">\n\t\t\t<div class=\"col-sm-12 col-md-12 col-lg-10 col-xl-9 col-xxl-8\">\n\t\t\t\t<div class=\"prescrizione-notice-wrapper wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"prescrizione-notice-title\">Attention:<\/h2>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"prescrizione-notice-highlight\">The prescription of amounts referring to consumption dating back more than two years does not apply automatically.<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"prescrizione-notice-text\"><p>Qualora ricorrano i presupposti previsti dalla normativa, l&#8217;utente pu\u00f2 richiedere l&#8217;applicazione della prescrizione utilizzando la modulistica allegata alla bolletta oppure l&#8217;apposito modulo disponibile in questa pagina.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<!-- prescrizione faq start -->\n<section class=\"notices-posts faq-main chisiamo-faq scerchi_faq_inner_pding prescrizione-faq\">\n\t<div class=\"container\">\n\t\t<div class=\"row justify-content-center\">\n\t\t\t<div class=\"col-xs-12 col-sm-12 col-md-10 col-lg-8\">\n\t\t\t\t<div class=\"notices-wrapper faq-accordion-wrapper content-wrap\">\n\t\t\t\t\t<div class=\"accordion commonaccordion\" id=\"prsczAccordion_block_10dcd91edcdec5238aa58d7c671036fe\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item\">\n\t\t\t\t\t\t\t\t<h2 class=\"accordion-header\">\n\t\t\t\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#prsczAccordion_block_10dcd91edcdec5238aa58d7c671036fe_item_1\" aria-expanded=\"false\" aria-controls=\"prsczAccordion_block_10dcd91edcdec5238aa58d7c671036fe_item_1\">\n\t\t\t\t\t\t\t\t\t\tChe cos&#039;\u00e8 la prescrizione biennale?\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t<div id=\"prsczAccordion_block_10dcd91edcdec5238aa58d7c671036fe_item_1\" class=\"accordion-collapse collapse\" data-bs-parent=\"#prsczAccordion_block_10dcd91edcdec5238aa58d7c671036fe\">\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"content-wrapper-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t<p>La <strong>two-year prescription in integrated water services<\/strong> \u00e8 una misura di tutela a vantaggio dell&#8217;utente finale nei casi di fatturazione di importi riferiti a consumi risalenti a pi\u00f9 di due anni, con riferimento alle bollette con scadenza successiva al 1\u00b0 gennaio 2020.<\/p>\n<p>La prescrizione non opera automaticamente: l&#8217;utente che ritiene sussistenti i presupposti previsti dalla legge deve manifestare espressamente la volont\u00e0 di avvalersene.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"auto\" viewbox=\"0 0 1071 80\" fill=\"none\">\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#003F5D\" \/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item\">\n\t\t\t\t\t\t\t\t<h2 class=\"accordion-header\">\n\t\t\t\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#prsczAccordion_block_10dcd91edcdec5238aa58d7c671036fe_item_2\" aria-expanded=\"false\" aria-controls=\"prsczAccordion_block_10dcd91edcdec5238aa58d7c671036fe_item_2\">\n\t\t\t\t\t\t\t\t\t\tQuando pu\u00f2 essere richiesta?\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t<div id=\"prsczAccordion_block_10dcd91edcdec5238aa58d7c671036fe_item_2\" class=\"accordion-collapse collapse\" data-bs-parent=\"#prsczAccordion_block_10dcd91edcdec5238aa58d7c671036fe\">\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"content-wrapper-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t<p>Se la bolletta contiene importi riferiti a consumi risalenti ad oltre due anni, la stessa riporta specifiche indicazioni in merito alla possibilit\u00e0 di richiederne la prescrizione oppure le ragioni secondo le quali si ritiene che non sia maturata.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"auto\" viewbox=\"0 0 1071 80\" fill=\"none\">\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#003F5D\" \/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item\">\n\t\t\t\t\t\t\t\t<h2 class=\"accordion-header\">\n\t\t\t\t\t\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#prsczAccordion_block_10dcd91edcdec5238aa58d7c671036fe_item_3\" aria-expanded=\"false\" aria-controls=\"prsczAccordion_block_10dcd91edcdec5238aa58d7c671036fe_item_3\">\n\t\t\t\t\t\t\t\t\t\tHow to submit the application?\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t<div id=\"prsczAccordion_block_10dcd91edcdec5238aa58d7c671036fe_item_3\" class=\"accordion-collapse collapse\" data-bs-parent=\"#prsczAccordion_block_10dcd91edcdec5238aa58d7c671036fe\">\n\t\t\t\t\t\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"content-wrapper-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t<p>Per richiedere l&#8217;applicazione della prescrizione degli importi fatturati, l&#8217;utente deve compilare l&#8217;apposito <strong>form<\/strong> prepared by Como Acqua which is attached to the bill or can be downloaded from the page <a href=\"https:\/\/comoacqua.it\/en\/forms\/\">Forms<\/a> from the website of Como Acqua.<\/p>\n<p>Trasmettere la richiesta all&#8217;indirizzo <a href=\"mailto:clienti@comoacqua.it\">clienti@comoacqua.it<\/a><\/p>\n<p><strong><u>Alla richiesta deve essere allegata copia di un documento di identit\u00e0 del sottoscrittore.<\/u><\/strong><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"auto\" viewbox=\"0 0 1071 80\" fill=\"none\">\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#003F5D\" \/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n<!-- prescrizione faq ends -->\n\n\n<section class=\"prescrizione-riferimenti\">\n\t<div class=\"container\">\n\t\t<div class=\"row justify-content-center\">\n\t\t\t<div class=\"col-xs-12 col-sm-12 col-md-10 col-lg-8\">\n\t\t\t\t<div class=\"prescrizione-riferimenti-wrapper wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"prescrizione-riferimenti-title\">Regulatory references<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"prescrizione-riferimenti-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLaw of December 27, 2017, no. 205;\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLaw of December 27, 2019, No. 160;\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tARERA Resolution 547\/2019\/R\/idr and subsequent amendments and additions;\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tARERA Resolution 610\/2021\/R\/idr and subsequent amendments and additions.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21281","page","type-page","status-publish","hentry","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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