{"id":1929,"date":"2025-07-04T02:50:40","date_gmt":"2025-07-04T02:50:40","guid":{"rendered":"https:\/\/comoacqua.it\/?page_id=1929"},"modified":"2026-04-21T10:05:29","modified_gmt":"2026-04-21T10:05:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/comoacqua.it\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"<section class=\"acqua-breadcrumb style-2\">\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-sm-12 col-md-12 col-lg-12 col-xl-12 col-xxl-12\">\n                    <div class=\"breadcrumb-wrapper\">\n                        <div class=\"breadcrumbs\">\n                                                            <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to ComoAqua.\" href=\"https:\/\/comoacqua.it\/en\" class=\"home\" ><span property=\"name\">ComoAqua<\/span><\/a><meta property=\"position\" content=\"1\"><\/span> &gt; <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Media.\" href=\"https:\/\/comoacqua.it\/en\/media\/\" class=\"post-root post post-post\" aria-current=\"page\"><span property=\"name\">Media<\/span><\/a><meta property=\"position\" content=\"2\"><\/span>                                                    <\/div>\n                    <\/div>\n\n                    <div class=\"page-title-wrapper\">\n                                                    <div class=\"element-hidden\">\n                                <h2 class=\"page-title wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">\n                                    FAQ                                <\/h2>\n                            <\/div>\n                                                                            <div class=\"page-subtitle text-center wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">\n                                <p>\n                                    <strong>If you have questions about Como Water's services, you can find the answers here. If you are left with doubts contact us, we will be happy to help you.                                    <\/strong>\n                                <\/p>\n                            <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n            <section class=\"notices-posts faq-main\">\n            <div class=\"container\">\n                <div class=\"row justify-content-center\">\n                    <div class=\"col-xs-12 col-sm-12 col-md-10 col-lg-8\">\n                        <div class=\"notices-wrapper faq-accordion-wrapper content-wrap\">\n                            <!-- no dependency on accordion id. just keep commonaccordion class  -->\n                            <div class=\"accordion commonaccordion\" id=\"accordionExample\">\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.0s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_0\" aria-expanded=\"false\" aria-controls=\"collapse_0\">What are the opening hours of the counters and where are they located? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_0\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>Locations and opening hours of the counters can be found in the<\/p>\n<p>&nbsp;<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.1s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_1\" aria-expanded=\"false\" aria-controls=\"collapse_1\">I need to close a contract, what should I do? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_1\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>The termination of a supply contract can occur due to: cancellation with meter removal or transfer of the contract to another user.<\/p>\n<p>In both cases, the relevant forms are available in the <a href=\"\/en\/forms\/\">forms\u00a0<\/a>\u00a0or at the counters.<\/p>\n<p><strong>Termination with meter removal:<\/strong> It can be requested by the account holder (or their heir) or by the property owner, and involves the physical removal of the meter within 5 business days.<\/p>\n<p>The forms must be completed with the requested data and accompanied by the attachments listed in the form, and can be submitted via email, web portal, or in person at the service counters.<\/p>\n<p><strong>Vulture<\/strong>See FAQ \u201cI need to transfer a contract, what should I do?\u201d<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.2s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_2\" aria-expanded=\"false\" aria-controls=\"collapse_2\">What are the costs of termination with meter removal? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_2\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>For contract termination with meter removal, an investigation fee of \u20ac35.00 will be charged on the closing bill.<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.3s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_3\" aria-expanded=\"false\" aria-controls=\"collapse_3\">I need to turn over a contract, what should I do? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_3\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>The transfer of a contract must be requested by filling out the relevant form \u2013 available in the section <a href=\"\/en\/forms\/\">forms<\/a>\u00a0 or at the counters.<\/p>\n<p>It consists of two sections:<\/p>\n<ul>\n<li><strong>Vulture<\/strong>, must be completed by the applicant for a new supply contract (such as the property owner or the holder of another right of use \u2013 e.g., tenant\/borrower).<\/li>\n<li><strong>Termination for voltura<\/strong>, must be completed by the contract holder (or their heir) or by the property owner. It is essential for the exclusively administrative closure of the current contract, on which the transfer will be performed.<\/li>\n<\/ul>\n<p>The forms must be completed with the required information and accompanied by the attachments listed in the form, and can be submitted via email, web portal, or in person at the counters.<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.4s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_4\" aria-expanded=\"false\" aria-controls=\"collapse_4\">What are the costs of volture and what does free volture mean? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_4\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>The transfer fees are charged directly on the first bill issued and consist of a \u20ac16.00 stamp duty and \u20ac35.00 processing fees.<br \/>\nIn case of a free transfer of ownership, meaning to an heir residing in the same home as the deceased account holder, there is no charge for processing fees.<br \/>\nIn the event that a meter reading is requested for a change of customer by one of our authorized personnel, a site visit fee of \u20ac40.00 will be charged.<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.5s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_5\" aria-expanded=\"false\" aria-controls=\"collapse_5\">I need to apply for a new aqueduct connection, what should I do? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_5\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>The new water connection must be requested by filling out the relevant form, available in the section <a href=\"\/en\/forms\/\">forms<\/a>\u00a0 or at the counters.<br \/>\nFollowing the request, an inspection will be carried out and then a quote will be issued. Upon acceptance of the quote, the work will be performed.<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.6s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_6\" aria-expanded=\"false\" aria-controls=\"collapse_6\">What is the difference between a new connection and meter installation? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_6\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>The meter installation alone can be requested by completing the relevant form available in the section <a href=\"\/en\/forms\/\">forms<\/a>\u00a0 at the service points, only if there is already a connection to the aqueduct network with provision on public land for the installation of the meter.<br \/>\nIn the absence of the above requirements, it will be necessary to submit a new connection request.<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.7s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_7\" aria-expanded=\"false\" aria-controls=\"collapse_7\">I need to apply for a new sewer connection, what should I do <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_7\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>For the creation of a new sewer connection, it is necessary for a technician appointed by the applicant to submit a permit application for connection to the sewer in advance in the section <a href=\"\/en\/forms\/\">forms<\/a><br \/>\nRequests and\/or questions must be submitted exclusively via email to the address indicated in the header of the form.<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.8s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_8\" aria-expanded=\"false\" aria-controls=\"collapse_8\">How can I pay my bill? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_8\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>Payment can be made via:<\/p>\n<ul>\n<li>\u00a0Postal bulletin \/ pagoPA payment notice attached to the invoice;<\/li>\n<li>\u00a0transfer to c.c. bank<br \/>\nIBAN: IT28M0538710900000049191240 from BPER Banca in the name of Como Acqua Srl<br \/>\nindicating in the bank transfer reason: CONTRACT CODE \u2013 LAST NAME FIRST NAME HOLDER \u2013 SUPPLY MUNICIPALITY;<\/li>\n<li>\u00a0credit, debit, or prepaid cards through our web portal (accessible to register or log in at the following link<a href=\"https:\/\/portal.comoacqua.it\/\"> https:\/\/portal.comoacqua.it\/<\/a>);<\/li>\n<li>\u00a0Credit, debit or prepaid cards at Como Acqua counters.<\/li>\n<\/ul>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.9s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_9\" aria-expanded=\"false\" aria-controls=\"collapse_9\">Can I domicile bills on the c\/c? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_9\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>It is possible to have bills debited directly to your bank account by completing the appropriate form available in the section <a href=\"\/en\/forms\/\">forms<\/a>\u00a0 or at the counters.<br \/>\nThe inquiry can be submitted via email, at the counter, or through the web portal accessible at the following link <a href=\"https:\/\/portal.comoacqua.it\/\">https:\/\/portal.comoacqua.it\/<\/a><\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.10s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_10\" aria-expanded=\"false\" aria-controls=\"collapse_10\">Can I receive bills by email? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_10\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>Is it possible to activate bill delivery via email by filling out the relevant form available in the section <a href=\"\/en\/forms\/\">forms<\/a>\u00a0 or at the counters.<br \/>\nThe inquiry can be submitted via email, at the counter, or through the web portal accessible at the following link <a href=\"https:\/\/portal.comoacqua.it\/\">https:\/\/portal.comoacqua.it\/<\/a><\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.11s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_11\" aria-expanded=\"false\" aria-controls=\"collapse_11\">How can I pay one or more bills in installments? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_11\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>To request installment payments for an outstanding amount, you need to fill out the specific form, which is available in the section <a href=\"\/en\/forms\/\">forms<\/a>\u00a0 or at the counters.<br \/>\nThe inquiry can be submitted via email, at the counter, or through the web portal accessible at the following link <a href=\"https:\/\/portal.comoacqua.it\/\">https:\/\/portal.comoacqua.it\/<\/a><\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.12s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_12\" aria-expanded=\"false\" aria-controls=\"collapse_12\">I received a credit bill, what should I do? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_12\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>As a general rule, credit amounts are refunded on the next bill, unless the user prefers to request a refund via bank transfer or certified check.<br \/>\nIn the case of a final credit bill, however, it is necessary to complete the refund request form by the account holder or, in the event of death, by the heirs.<br \/>\nThe relevant forms are available in the <a href=\"\/en\/forms\/\">forms<\/a>\u00a0 or at the counters<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.13s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_13\" aria-expanded=\"false\" aria-controls=\"collapse_13\">What are the rates that are charged? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_13\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>The rates can be found on the Como Acqua website at the following link: <a href=\"https:\/\/comoacqua.it\/en\/customers\/tariffe\/\">https:\/\/comoacqua.it\/clienti\/tariffe\/<\/a><\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.14s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_14\" aria-expanded=\"false\" aria-controls=\"collapse_14\">Is it possible to request a water supply connection for garden\/vegetable patch use? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_14\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>It is possible to request a connection, which will be classified based on the applicant, as specified below: agricultural and livestock use, non-residential domestic use, artisanal and commercial use, industrial use, and public use.<br \/>\nThe use of such waters, by its nature, does not flow into the public sewer system and therefore is not subject to payment of the fixed and variable fees for the sewage and purification service.<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.15s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_15\" aria-expanded=\"false\" aria-controls=\"collapse_15\">I have a water leak, what should I do? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_15\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>For all necessary information, you can consult our website at the following link <a href=\"\/en\/hidden-leaks\/\">loss-occult<\/a><\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.16s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_16\" aria-expanded=\"false\" aria-controls=\"collapse_16\">I need to communicate a change in the type of use\/number of housing units\/number of residents. What do I need to do? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_16\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>To request a change in the intended use, number of dwelling units, or number of residents, you must fill out the appropriate form, available in the section <a href=\"\/en\/forms\/\">forms<\/a>\u00a0 or at the counters.<br \/>\nThe inquiry can be submitted via email, at the counter, or through the web portal accessible at the following link <a href=\"https:\/\/portal.comoacqua.it\/\">https:\/\/portal.comoacqua.it\/<\/a><\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.17s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_17\" aria-expanded=\"false\" aria-controls=\"collapse_17\">Reader passage <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_17\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>The Manager is required to make a minimum of 2 reading attempts during the year. In the event of a partially accessible or inaccessible meter, it is possible to request a prior notification of the meter reader's visit via email, SMS, or phone call, by communicating your preference via email to clienti@comoacqua.it or at the service centers.<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.18s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_18\" aria-expanded=\"false\" aria-controls=\"collapse_18\">I had some remaining credit on my Como Acqua Water Houses card. How can I request a refund? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_18\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>Following the change of operator for the water dispensers and the consequent necessary recoding of the cards, the remaining credit on the cards as of October 31, 2025, has been reset to zero for technical reasons related to the new management system.<\/p>\n<p>Acqua has established a specific procedure to allow for the reimbursement of remaining sums for those who request it.<\/p>\n<p>The refund will be issued in different ways, depending on the user's location:<\/p>\n<p>For holders of a supply contract with Como Acqua, the amount will be refunded through a deduction on the bill.<br \/>\nFor those who do not have a supply contract with Como Acqua, the refund will be made by crediting a bank account (IBAN).<\/p>\n<p>To request a refund, you must fill out the appropriate form for your situation.<\/p>\n<p>Forms are available on Como Water's institutional website in the section <a href=\"https:\/\/comoacqua.it\/en\/forms\/\">Forms<\/a> and on the page <a href=\"https:\/\/comoacqua.it\/en\/doors-and-cottages\/\">Water Dispensers and Houses<\/a>.<br \/>\nYou can also download them directly at the following links:<\/p>\n<p><a href=\"https:\/\/comoacqua.it\/wp-content\/uploads\/2026\/02\/P.GEN_.11_MD.GEN_.02_MODULO-RICHIESTA-RIMBORSO-A_00.pdf\">Module A \u2013 for holders of a supply contract with Como Acqua<\/a><br \/>\n<a href=\"https:\/\/comoacqua.it\/wp-content\/uploads\/2026\/02\/P.GEN_.11_MD.GEN_.03_MODULO-RICHIESTA-RIMBORSO-B_00.pdf\">Module B \u2013 for those without a supply contract with Como Acqua<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Once completed, the form must be submitted to Como Acqua according to the instructions on the form itself.<\/p>\n<p>&nbsp;<\/p>\n<\/p>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 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