{"id":1929,"date":"2025-07-04T02:50:40","date_gmt":"2025-07-04T02:50:40","guid":{"rendered":"https:\/\/comoacqua.it\/?page_id=1929"},"modified":"2026-04-21T10:05:29","modified_gmt":"2026-04-21T10:05:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/comoacqua.it\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"<section class=\"acqua-breadcrumb style-2\">\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-sm-12 col-md-12 col-lg-12 col-xl-12 col-xxl-12\">\n                    <div class=\"breadcrumb-wrapper\">\n                        <div class=\"breadcrumbs\">\n                                                            <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to ComoAqua.\" href=\"https:\/\/comoacqua.it\/en\" class=\"home\" ><span property=\"name\">ComoAqua<\/span><\/a><meta property=\"position\" content=\"1\"><\/span> &gt; <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Media.\" href=\"https:\/\/comoacqua.it\/en\/media\/\" class=\"post-root post post-post\" aria-current=\"page\"><span property=\"name\">Media<\/span><\/a><meta property=\"position\" content=\"2\"><\/span>                                                    <\/div>\n                    <\/div>\n\n                    <div class=\"page-title-wrapper\">\n                                                    <div class=\"element-hidden\">\n                                <h2 class=\"page-title wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">\n                                    FAQ                                <\/h2>\n                            <\/div>\n                                                                            <div class=\"page-subtitle text-center wow animate__animated animate__fadeInUp\" data-wow-duration=\"1s\">\n                                <p>\n                                    <strong>If you have questions about Como Water's services, you can find the answers here. If you are left with doubts contact us, we will be happy to help you.                                    <\/strong>\n                                <\/p>\n                            <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n            <section class=\"notices-posts faq-main\">\n            <div class=\"container\">\n                <div class=\"row justify-content-center\">\n                    <div class=\"col-xs-12 col-sm-12 col-md-10 col-lg-8\">\n                        <div class=\"notices-wrapper faq-accordion-wrapper content-wrap\">\n                            <!-- no dependency on accordion id. just keep commonaccordion class  -->\n                            <div class=\"accordion commonaccordion\" id=\"accordionExample\">\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.0s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_0\" aria-expanded=\"false\" aria-controls=\"collapse_0\">What are the opening hours of the counters and where are they located? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_0\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>Locations and opening hours of the counters can be found in the<\/p>\n<p>&nbsp;<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.1s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_1\" aria-expanded=\"false\" aria-controls=\"collapse_1\">I need to close a contract, what should I do? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_1\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>La cessazione di un contratto di fornitura pu\u00f2 avvenire per: disdetta con rimozione del contatore o voltura del contratto stesso ad altro utente.<\/p>\n<p>In both cases, the relevant forms are available in the <a href=\"\/en\/forms\/\">forms\u00a0<\/a>\u00a0or at the counters.<\/p>\n<p><strong>Termination with meter removal:<\/strong> pu\u00f2 essere richiesta dall\u2019intestatario della fornitura (o da un suo erede) oppure dal proprietario dell\u2019immobile e comporta la rimozione fisica del contatore entro 5 gg lavorativi.<\/p>\n<p>La modulistica deve essere compilata con i dati richiesti e corredata dagli allegati elencati nel modulo e pu\u00f2 essere inoltrata tramite e-mail, portale web o presentata presso gli sportelli.<\/p>\n<p><strong>Vulture<\/strong>: vedi FAQ &#8220;Devo volturare un contratto, cosa devo fare?&#8221;<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.2s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_2\" aria-expanded=\"false\" aria-controls=\"collapse_2\">What are the costs of termination with meter removal? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_2\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>Per la disdetta con rimozione del contatore \u00e8 previsto l\u2019addebito delle spese di istruttoria di \u20ac 35,00 nella bolletta di chiusura contratto.<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.3s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_3\" aria-expanded=\"false\" aria-controls=\"collapse_3\">I need to turn over a contract, what should I do? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_3\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>La voltura di un contratto deve essere richiesta tramite compilazione di relativo modulo \u2013 disponibile nella sezione <a href=\"\/en\/forms\/\">forms<\/a>\u00a0 or at the counters.<\/p>\n<p>It consists of two sections:<\/p>\n<ul>\n<li><strong>Vulture<\/strong>, deve essere compilata dal richiedente nuovo contratto di fornitura (quale proprietario immobile o titolare di altro diritto di godimento \u2013 es. inquilino\/comodatario).<\/li>\n<li><strong>Termination for voltura<\/strong>, deve essere compilata dall\u2019intestatario del contratto (o da un suo erede) oppure dal proprietario dell\u2019immobile. E\u2019 indispensabile al fine della chiusura esclusivamente amministrativa del contratto attualmente in essere, su cui eseguire la voltura.<\/li>\n<\/ul>\n<p>La modulistica deve essere compilata con i dati richiesti e corredata dagli allegati elencati nel modulo e pu\u00f2 essere inoltrata tramite e-mail, area web o presentata presso gli sportelli.<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.4s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_4\" aria-expanded=\"false\" aria-controls=\"collapse_4\">What are the costs of volture and what does free volture mean? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_4\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>Le spese di voltura vengono addebitate direttamente sulla prima bolletta emessa e consistono in marca da bollo di \u20ac 16,00 e spese di istruttoria di \u20ac 35,00.<br \/>\nIn caso di voltura gratuita, cio\u00e8 ad erede residente nella stessa abitazione dell\u2019intestatario deceduto, non \u00e8 previsto l\u2019addebito delle spese di istruttoria.<br \/>\nNel caso in cui venga richiesta la rilevazione della lettura per voltura da parte di un nostro incaricato, verr\u00e0 addebitata la spesa di sopralluogo pari a \u20ac40,00.<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.5s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_5\" aria-expanded=\"false\" aria-controls=\"collapse_5\">I need to apply for a new aqueduct connection, what should I do? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_5\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>Il nuovo allacciamento all\u2019acquedotto deve essere richiesto tramite compilazione del relativo modulo \u2013 disponibile nella sezione <a href=\"\/en\/forms\/\">forms<\/a>\u00a0 or at the counters.<br \/>\nA seguito della richiesta verr\u00e0 eseguito un sopralluogo e successivamente verr\u00e0 emesso preventivo, all\u2019accettazione del quale seguir\u00e0 l\u2019esecuzione lavori.<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.6s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_6\" aria-expanded=\"false\" aria-controls=\"collapse_6\">Che differenza c\u2019\u00e8 tra nuovo allacciamento e posa contatore? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_6\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>La sola posa del contatore pu\u00f2 essere richiesta, tramite compilazione di relativo modulo disponibile nella sezione <a href=\"\/en\/forms\/\">forms<\/a>\u00a0 o presso gli sportelli, solo nel caso in cui sia gi\u00e0 presente un allacciamento alla rete acquedotto con predisposizione su suolo pubblico per la posa del misuratore.<br \/>\nIn mancanza dei requisiti di cui sopra, sar\u00e0 necessario presentare richiesta di nuovo allacciamento.<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.7s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_7\" aria-expanded=\"false\" aria-controls=\"collapse_7\">I need to apply for a new sewer connection, what should I do <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_7\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>Per la realizzazione di un nuovo allacciamento alla fognatura \u00e8 necessario che un tecnico incaricato dal richiedente presenti preventivamente domanda di permesso all\u2019allacciamento alla fognatura disponibile nella sezione <a href=\"\/en\/forms\/\">forms<\/a><br \/>\nLa richiesta e\/o eventuali quesiti devono essere inoltrati esclusivamente tramite e-mail all\u2019indirizzo riportato nell\u2019intestazione del modulo.<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.8s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_8\" aria-expanded=\"false\" aria-controls=\"collapse_8\">How can I pay my bill? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_8\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>E&#8217; possibile effettuare il pagamento tramite:<\/p>\n<ul>\n<li>\u00a0Postal bulletin \/ pagoPA payment notice attached to the invoice;<\/li>\n<li>\u00a0transfer to c.c. bank<br \/>\nIBAN: IT28M0538710900000049191240 from BPER Banca in the name of Como Acqua Srl<br \/>\nindicando sulla causale del bonifico: CODICE CONTRATTO &#8211; COGNOME NOME INTESTATARIO &#8211; COMUNE FORNITURA;<\/li>\n<li>\u00a0credit, debit, or prepaid cards through our web portal (accessible to register or log in at the following link<a href=\"https:\/\/portal.comoacqua.it\/\"> https:\/\/portal.comoacqua.it\/<\/a>);<\/li>\n<li>\u00a0Credit, debit or prepaid cards at Como Acqua counters.<\/li>\n<\/ul>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.9s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_9\" aria-expanded=\"false\" aria-controls=\"collapse_9\">Can I domicile bills on the c\/c? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_9\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>E\u2019 possibile domiciliare le bollette sul c\/c compilando apposito modulo disponibile nella sezione <a href=\"\/en\/forms\/\">forms<\/a>\u00a0 or at the counters.<br \/>\nLa domanda potr\u00e0 essere inoltrata tramite e-mail, presentata allo sportello o tramite portale web raggiungibile al seguente link <a href=\"https:\/\/portal.comoacqua.it\/\">https:\/\/portal.comoacqua.it\/<\/a><\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.10s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_10\" aria-expanded=\"false\" aria-controls=\"collapse_10\">Can I receive bills by email? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_10\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>E\u2019 possibile attivare l\u2019invio delle bollette tramite e-mail compilando apposito modulo disponibile nella sezione <a href=\"\/en\/forms\/\">forms<\/a>\u00a0 or at the counters.<br \/>\nLa domanda potr\u00e0 essere inoltrata tramite e-mail, presentata allo sportello o tramite portale web raggiungibile al seguente link <a href=\"https:\/\/portal.comoacqua.it\/\">https:\/\/portal.comoacqua.it\/<\/a><\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.11s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_11\" aria-expanded=\"false\" aria-controls=\"collapse_11\">Come posso rateizzare una o pi\u00f9 bollette? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_11\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>Per richiedere la rateizzazione di un importo a debito \u00e8 necessario compilare apposito modulo, disponibile nella sezione <a href=\"\/en\/forms\/\">forms<\/a>\u00a0 or at the counters.<br \/>\nLa domanda potr\u00e0 essere inoltrata tramite e-mail, presentata allo sportello o tramite portale web raggiungibile al seguente link <a href=\"https:\/\/portal.comoacqua.it\/\">https:\/\/portal.comoacqua.it\/<\/a><\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.12s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_12\" aria-expanded=\"false\" aria-controls=\"collapse_12\">I received a credit bill, what should I do? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_12\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>Di prassi gli importi a credito vengono rimborsati nella bolletta successiva, salvo che l\u2019utente preferisca chiederne rimborso, tramite bonifico su c\/c o assegno vidimato.<br \/>\nIn caso di bolletta di chiusura a credito, invece, si deve necessariamente procedere alla compilazione del modulo di richiesta rimborso da parte dell\u2019intestatario o, in caso di decesso, da parte degli eredi.<br \/>\nThe relevant forms are available in the <a href=\"\/en\/forms\/\">forms<\/a>\u00a0 or at the counters<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.13s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_13\" aria-expanded=\"false\" aria-controls=\"collapse_13\">What are the rates that are charged? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_13\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>The rates can be found on the Como Acqua website at the following link: <a href=\"https:\/\/comoacqua.it\/en\/customers\/tariffe\/\">https:\/\/comoacqua.it\/clienti\/tariffe\/<\/a><\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.14s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_14\" aria-expanded=\"false\" aria-controls=\"collapse_14\">E\u2019 possibile chiedere l\u2019allacciamento acquedotto per uso orto\/giardino? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_14\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>E\u2019 possibile richiedere l\u2019allacciamento che verr\u00e0 classificato in base al soggetto che ne ha fatto richiesta, come di seguito esplicitato: uso agricolo e zootecnico, uso domestico non residente, uso artigianale e commerciale, uso industriale e uso pubblico.<br \/>\nL\u2019uso di tali acque, per sua natura non confluisce in pubblica fognatura e quindi non \u00e8 soggetta al pagamento della quota fissa e quota variabile del servizio di depurazione e fognatura.<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.15s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_15\" aria-expanded=\"false\" aria-controls=\"collapse_15\">I have a water leak, what should I do? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_15\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>Per tutte le informazioni necessarie, \u00e8 possibile consultare il nostro sito al seguente link <a href=\"\/en\/hidden-leaks\/\">loss-occult<\/a><\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.16s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_16\" aria-expanded=\"false\" aria-controls=\"collapse_16\">Devo comunicare la variazione di tipologia d\u2019uso\/numero unit\u00e0 abitative\/numero residenti, cosa devo fare? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_16\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>Per richiedere variazione della tipologia d\u2019uso, del numero di unit\u00e0 abitative o del numero di residenti \u00e8 necessario compilare apposito modulo, disponibile nella sezione <a href=\"\/en\/forms\/\">forms<\/a>\u00a0 or at the counters.<br \/>\nLa domanda potr\u00e0 essere inoltrata tramite e-mail, presentata allo sportello o tramite portale web raggiungibile al seguente link <a href=\"https:\/\/portal.comoacqua.it\/\">https:\/\/portal.comoacqua.it\/<\/a><\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.17s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_17\" aria-expanded=\"false\" aria-controls=\"collapse_17\">Reader passage <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_17\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>Il Gestore \u00e8 tenuto ad effettuare un minimo di 2 tentativi di lettura durante l\u2019anno. In caso di contatore parzialmente accessibile o non accessibile, \u00e8 possibile attivare l\u2019avviso preventivo del passaggio del letturista tramite mail, sms o telefonata, comunicando la propria preferenza tramite e-mail all\u2019indirizzo clienti@comoacqua.it o presso gli sportelli.<\/p>\n<\/p>\n                                                                                                                    <div class=\"downloads-list\">\n                                                                <div class=\"list-item\">\n                                                                    <div class=\"list-item-inner\">\n                                                                        <div class=\"file-name\">counters\u00a0<\/div>\n                                                                        <div class=\"btn-group\">\n                                                                            <a href=\"\/en\/doors-and-cottages\/\" class=\"custom-link\">go to the dedicated page<\/a>\n                                                                        <\/div>\n                                                                    <\/div>\n                                                                <\/div>\n                                                            <\/div>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 0.124168C711.766 -2.05036 652.969 24.9193 484.227 35.3553C249.713 49.8594 25.9858 21.247 -43 5.07429V80H2225.22C2225.22 80 2229.79 56.4462 2224.28 58.7702Z\" fill=\"#F3F3F3\"><\/path>\n                                                <\/svg>\n                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                                                        <div class=\"accordion-item  wow animate__animated animate__fadeIn\"  data-wow-duration=\"1s\" data-wow-delay=\"0.18s\">\n                                        <h2 class=\"accordion-header\">\n                                            <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse_18\" aria-expanded=\"false\" aria-controls=\"collapse_18\">Avevo del credito residuo sulla mia tessera delle Casette dell&#8217;Acqua Como Acqua, come posso chiedere il rimborso? <\/button>\n                                        <\/h2>\n                                        <div id=\"collapse_18\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionExample\">\n                                            <div class=\"accordion-body\">\n                                                <div class=\"content-wrapper\">\n                                                    <div class=\"content-wrapper-left\">\n                                                        <p><p>A seguito del cambio di gestore delle casette dell\u2019acqua e della conseguente necessaria ricodifica delle tessere, il credito residuo presente sulle tessere alla data del 31 ottobre 2025 \u00e8 stato azzerato per ragioni tecniche legate al nuovo sistema di gestione.<\/p>\n<p>Como Acqua ha predisposto un&#8217;apposita procedura per consentire il rimborso delle somme residue per chi ne far\u00e0 richiesta.<\/p>\n<p>Il rimborso avverr\u00e0 con modalit\u00e0 differenti, in base alla posizione dell\u2019utente:<\/p>\n<p>Per i titolari di un contratto di fornitura con Como Acqua, l\u2019importo verr\u00e0 restituito tramite decurtazione in bolletta.<br \/>\nPer coloro che non sono titolari di un contratto di fornitura con Como Acqua, il rimborso sar\u00e0 effettuato mediante accredito su conto corrente (IBAN).<\/p>\n<p>Per richiedere il rimborso \u00e8 necessario compilare l\u2019apposito modulo dedicato alla propria situazione.<\/p>\n<p>Forms are available on Como Water's institutional website in the section <a href=\"https:\/\/comoacqua.it\/en\/forms\/\">Forms<\/a> and on the page <a href=\"https:\/\/comoacqua.it\/en\/doors-and-cottages\/\">Sportelli e Casette dell\u2019Acqua<\/a>.<br \/>\n\u00c8 possibile scaricarli direttamente anche ai seguenti link:<\/p>\n<p><a href=\"https:\/\/comoacqua.it\/wp-content\/uploads\/2026\/02\/P.GEN_.11_MD.GEN_.02_MODULO-RICHIESTA-RIMBORSO-A_00.pdf\">Modulo A &#8211; per i titolari di un contratto di fornitura con Como Acqua<\/a><br \/>\n<a href=\"https:\/\/comoacqua.it\/wp-content\/uploads\/2026\/02\/P.GEN_.11_MD.GEN_.03_MODULO-RICHIESTA-RIMBORSO-B_00.pdf\">Modulo B &#8211; per i non titolari di un contratto di fornitura con Como Acqua<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Una volta compilato, il modulo dovr\u00e0 essere trasmesso a Como Acqua secondo le\u00a0modalit\u00e0 indicate sullo stesso.<\/p>\n<p>&nbsp;<\/p>\n<\/p>\n                                                                                                            <\/div>\n                                                <\/div>\n\n                                                <svg width=\"100%\" height=\"auto\" viewbox=\"0 0 1207 79\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                                    <path d=\"M2224.28 58.7702C2224.28 58.7702 2131.32 34.1932 2006.19 30.4751C1847.36 25.7555 1787.22 51.8927 1618.48 62.3287C1383.97 76.8327 1160.79 47.7979 1091.25 32.0476C1021.77 16.3082 987.064 1.69036 871.801 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