{"id":1867,"date":"2025-07-03T14:23:15","date_gmt":"2025-07-03T14:23:15","guid":{"rendered":"https:\/\/comoacqua.it\/?page_id=1867"},"modified":"2026-04-01T12:37:52","modified_gmt":"2026-04-01T12:37:52","slug":"hidden-leaks","status":"publish","type":"page","link":"https:\/\/comoacqua.it\/en\/perdite-occulte\/","title":{"rendered":"HIDDEN LEAKS"},"content":{"rendered":"
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\n ComoAqua<\/span><\/a><\/span> > Media<\/span><\/a><\/span> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n\n \n\n <\/svg>\n\n<\/section>\n\n
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\r\n hidden leaks <\/h2>\r\n <\/div>\r\n
\r\n Como Acqua is by your side, offering enhanced and improved protection through the signing of a dedicated insurance policy\u00a0 <\/div>\r\n

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What is meant by hidden loss?<\/h4>\r\n
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Pursuant to Annex A of ARERA Resolution No. 609\/2021, occult losses are defined as water leaks occurring downstream of the meter, on the user's responsibility facilities; these are leaks that do not surface and cannot be traced with the normal diligence operations required of the user to control property.<\/p>\n<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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SAFEGUARDS PROVIDED<\/div>
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In execution of the provisions of Annex A of ARERA Resolution No. 218\/2016 of May 5, 2016, as amended by Resolution No. 609\/21 above, the protective measures are declined as indicated in the following paragraphs.<\/p>\n

1. The average daily consumption is represented by the average daily consumption of the last two years prior to the loss related to the same period indicated in the bill where the abnormal consumption was detected. In the case of new activations, the average daily consumption is determined on the basis of the average referring to the same type of user.<\/p>\n

2. The extra consumption that allows the activation of protection is quantified in the consumption at least equal to twice the average daily reference consumption (i.e., at least 100% of the average daily consumption).<\/p>\n

3. The Manager will notify the user of such abnormal consumption detected during consumption collection, by registered letter with return receipt, e-mail or PEC<\/p>\n

4. The individual user will be eligible for protection again after a minimum period of at least 365 days from the date of issuance of the bill in which the abnormal consumption was detected.<\/p>\n

5. The user shall promptly notify the Manager of the completion of the work on the leak.<\/p>\n

6. After three months have elapsed since the Manager's report of the detected abnormal consumption without the user having repaired the hidden leakage, the user shall not be entitled to relief.<\/p>\n<\/p>\r\n\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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7. Activation of protection will result in the application of the following benefits in relation to the bill in which the abnormal consumption was detected and in the following three months:<\/p>\n